- It helps you become effective listeners
- Helps you understand the importance of various elements of your voice to sound more confident.
- Having great communication skills means that you will be able to excel at giving great demos, speak clearly during group meetings and stating your opinions without offending anybody.
- Its an expected part of your competency, if overlooked can have a negative impact on your career.
- Communication is the process of sending and receiving information among people
- The process is incomplete without receiving feedback
- The process of communication has failed if at any point there is a barrier
- Barriers prevent us from having effective communication as:
- They may distort the message
- They may cause conflict or misunderstandings
Hearing vs. Listening
this tow is mandatory in human life, hearing is help to make thinks to live, listening is to develop our self, and this is the main difference between hearing and listening.
Do you think there is a difference between hearing and listening? You are right, there is! Hearing is simply the act of perceiving sound by the ear. If you are not hearing-impaired, hearing simply happens. Listening, however, is something you consciously choose to do. Listening requires concentration so that your brain processes meaning from words and sentences. Listening leads to learning.
Most people tend to be “hard of listening” rather than “hard of hearing.
- Is a physiological act
- It happens sub-consciously
- Does not require energy
- May not result in any understanding
- Requires no specific skill
- Is a psychological act
- It takes concentration
- Requires lots of energy
- Results in some amount of understanding
- Requires empathy and open mindedness
Behaviors that support effective and hinder listening
How the behaviors that support effective and hinder listening and confident
- Being able to focus is on the speaker and the topic
- Maintaining eye contact with the speaker
- Being honest about time limitations
- Non- judgmental behavior
- Accepting and reciprocating appropriate feelings
- Reflecting and summarizing what is being said
- Open posture and leaning toward the speaker
- Asking relevant questions
- Getting distracted (for e.g. typing on your computer)
- Telling your own story without acknowledging theirs
- Giving no response or inappropriate response
- Being negative
- Interrupting the person
- Criticizing the speaker
- Passing a judgment
- Give advice/solutions quickly
- Changing the subject
listening is the most important thing that you can learn by following below tips.
- Listening is important because you can learn new information through listening.
- Listening is also polite, and it helps you to get along with other people.
- Listening is a virtue, something that not everyone has.
- If not practiced effectively; Communication is
- Not heard
Techniques to improve listening skills
- Paraphrasing involves taking a set of facts or opinions and rewording them. While paraphrasing, it is important to keep the original meaning and to present it in a new form.
- Questioning involves asking the right question for effective communications and information exchange. By using the right questions in a particular situation, you can improve a whole range of communications skills.
- Summarizing involves taking a set of key points during the discussion and using that to clarify and confirm the agreed upon steps. This helps in making sure you are on the same page and also getting a closure.
7 Most common mistakes
- Using technical words/idioms/jargon
- Monotonous and expressionless
- Being condescending and judgmental
- Unawareness of cultural differences
Skills that will help us while speaking…
- Appropriate Speed
- Clarity vs. mumbled speech
- Correct Punctuation/pauses
- Correct Pronunciation
- Choosing the right words at the right time
- Expressing and emoting while speaking